What if, I have a problem with my order?

The fastest way to fix an issue is to call the customer support team (+91 9288007431), or you can email to support@elakayre.life

How long will it take to receive my order?

Orders are usually processed and picked up for shipping within 24-48 hours.
Time of delivery depends on delivery partners (usually within 3 to 5 working days)

How do I change my shipping address?

The shipping address can be changed as long as your order has not been shipped. Contact our customer support (+91 9288007431) or email your request to support@elakayre.life

Which payment methods are accepted in the Online Shop?

The acceptable payments methods are:
• Credit and debit cards
• Net banking
• E-wallets
• Cash on delivery (for select regions).

How quickly are orders usually processed and shipped?

Orders are usually processed and picked up for shipping within next working day.
Shipments are effective on all working days (Monday to Friday) except holidays.

Can we change the address after my order is shipped?

No, unfortunately; the address cannot be changed once the order is picked up by our delivery partner for shipping.

What exactly happens after ordering?

Once you have checked out your order, you should receive an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days.

Do I receive an invoice for my order?

Yes. You will receive a printed invoice along with the product delivery

What do I do if I never received my order?

Contact our customer support via contact number or email: support@elakayre.life

What do I do if I receive a defective order?

Please contact our customer support or email: support@elakayre.life.

What are your hours of support?

Call support will be available from 9.00 am to 5.00 pm.